Exchanges and returns
Exchanges or returns? no problem!
You can exchange your order or part of it or simply return it. The only condition is that the items arrive complete, unused and undamaged.
Important to know before you send products back to us:
- It is possible to return products within 30 days
- The products must be undamaged, clean, unwashed and packed in their original packaging.
- You can exchange the products or get a refund
- The costs of the return shipment shall be borne by you. We will cover the shipping costs for any replacement products.
Send an email to: firstname.lastname@example.org or use the contact form below. Please state your order number and the article you are returning. Please also mention the reason for the return.
You will receive an email from us with the return address.
Upon receipt of your return, we will refund the purchase price as quickly as possible. We usually do this on the day we receive your return or within 7 days otherwise.