Exchanges and returns

Exchange or return? no problem!

You can exchange your order or part of it or simply return it. The only condition is that the items arrive to us complete, unused and undamaged.


Important to know before returning products to us:

  • Within 30 days it is possible to return products
  • Products must be undamaged, clean, unwashed and packed in their original packaging.
  • You can exchange the products or get a refund of the purchase price
  • The cost of return shipping is at your own expense. We will cover the shipping costs for any replacement products.

How do I place a return request?

Send an email to: or use the contact form below. Please provide your order number and which article it concerns. Please also state the reason for the return.
You will receive an email with the return address.

Have questions?

Contact us by email phone: 0492-477606 or the contact form.


Upon receipt of your return we will refund the purchase price to you as soon as possible. Normally we do that on the day we receive your return or else within 7 days at the latest.